FAQs

Orders are processed within 1 business day (Mon–Sat) and typically arrive within 1–2 business days after shipping. We currently ship within the United States only.

You’ll receive a tracking link by email as soon as your order ships. Allow up to 48 hours after shipment for tracking updates to appear. You can also check your order status on our Order Status page.

Yes — we offer free standard shipping on all orders within the United States, with no minimum purchase required.

Yes, as long as it hasn’t shipped yet. Email Support@ovreal.shop with your order number as soon as possible and we’ll do our best to update or cancel it before it leaves our warehouse.

We offer a 30-day return window from the date of delivery, with no restocking fees. Items must be unused and in their original packaging.

Email Support@ovreal.shop with your order number and the reason for return. We’ll send return instructions and a prepaid label where applicable.

Once we receive and inspect your return, refunds are issued to your original payment method within 5–7 business days.

We accept all major credit and debit cards, along with other secure checkout options shown at checkout. All transactions are encrypted, and we never store your full card details.

No. The price shown at checkout is the final price you pay — no surprise charges added afterward.

Contact us within 48 hours of delivery with a photo of the item and your order number. We’ll arrange a replacement or refund right away.

Email Support@ovreal.shop or call +1 (208) 953-7806, Monday–Saturday, 9:00 AM–5:00 PM. A real person handles every message.