Cancellation Policy

Cancellation Window

You may request to cancel your order at any time before it has been dispatched. Because we process and ship orders quickly — often within 1–3 business days of purchase — the window to cancel may be short. We strongly recommend contacting us as soon as possible after placing your order if you wish to cancel.

How to Request a Cancellation

To request a cancellation, please follow these steps as quickly as possible after placing your order:

Cancellations Before Dispatch

If your cancellation request is received and confirmed before your order has been dispatched, you are entitled to a full refund of the order total — including any taxes paid. No fees or deductions apply. The refund will be returned to your original payment method and typically appears within 5–7 business days, depending on your bank or card issuer.

Cancellations After Dispatch

If your order has already been dispatched when we receive your request, we are unable to cancel it. In this case, you have two options:

• Accept the delivery and initiate a return once the item arrives, following our Refund & Return Policy (eligible items may be returned within 30 days of delivery)
• Refuse the delivery — if you are present when the carrier attempts delivery, you may refuse to accept the package. Please notify us immediately at Support@ovreal.shop so we can process your refund once the item is returned to us

Orders That Cannot Be Cancelled

The following orders are not eligible for cancellation:

• Orders that have already been dispatched and are in transit
• Items marked as Final Sale or Non-Cancellable at the time of purchase
• Custom or special-order items that have already entered production or fulfillment
• Orders that have already been delivered

If your order falls into one of these categories, please refer to our Refund & Return Policy for available options.

Refund After Cancellation

Once a cancellation is confirmed, refunds are processed as follows:

• Refund method: Returned to your original payment method (credit card, debit card, etc.)
• Refund timeline: 5–7 business days after cancellation confirmation
• Amount: Full order total including taxes — no deductions or fees

Please allow additional time for your bank or card issuer to post the credit to your account. If you have not received your refund after 7 business days, contact us at Support@ovreal.shop.

Changes to an Order

If you need to modify your order — such as changing the shipping address, item quantity, or product variant — please contact us as soon as possible at Support@ovreal.shop. We will do our best to accommodate changes before your order is dispatched, but cannot guarantee modifications once an order has entered the fulfillment process.

Questions & Contact Information

If you need to cancel an order or have questions about this policy, please contact us right away: