Refund & Return Policy

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The return request is made within 30 days of the delivery date
• The item is unused, unworn, and in its original condition
• The item is in its original packaging with all tags and accessories included
• You have proof of purchase (order confirmation email or order number)

Items that do not meet these conditions may not be eligible for a return or may be subject to a partial refund at our discretion.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Items marked as Final Sale or Non-Returnable at the time of purchase
• Items that have been used, washed, or altered
• Items missing original packaging, tags, or accessories
• Gift cards

How to Start a Return

To initiate a return, please follow these steps:

• Email us at Support@ovreal.shop with your order number and the reason for your return
• Our team will respond within 1–2 business days with return instructions and, if applicable, a return shipping label
• Pack the item securely in its original packaging and ship it back using the provided instructions
• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund

Please do not send items back without first contacting us — unrequested returns may not be processed.

Refunds

Once your return is received and inspected, we will email you to confirm whether your refund has been approved. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or card issuer may take additional time to post the credit to your account.

If your refund has not appeared after 7 business days, please first check with your bank, then contact us at Support@ovreal.shop if you still need assistance.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at Support@ovreal.shop. Include your order number and photos of the item and packaging so we can resolve the issue promptly. In these cases, we will cover the cost of return shipping and offer a full refund or replacement at no additional charge.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, size, or color, please return the original item for a refund and place a new order for the item you want.

Return Shipping Costs

Unless your item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method for your return, as we cannot be responsible for items lost in transit back to us.

Cancellations

If you need to cancel an order, please contact us as soon as possible at Support@ovreal.shop. We process orders quickly, and once an order has been dispatched we are unable to cancel it — in that case, you may return the item once it arrives following the process above.

Questions & Contact Information