Warranty & Replacement

What Our Warranty Covers

Our warranty covers defects in materials and workmanship that occur under normal use during the warranty period. Covered issues include:

• Items that arrive damaged or broken due to manufacturing defects
• Items that are significantly different from what was described or pictured on our website
• Items with missing parts or components that were listed as included
• Items that stop functioning correctly under normal use within the warranty period

What Is Not Covered

Our warranty does not cover damage or issues resulting from:

• Normal wear and tear from everyday use
• Damage caused by misuse, accidents, or improper handling
• Damage caused by failure to follow product care or usage instructions
• Unauthorized modifications or repairs to the product
• Cosmetic damage such as scratches or dents that do not affect functionality
• Items reported outside of the 30-day warranty window

Warranty Period

Our warranty is valid for 30 days from the date of delivery as confirmed by the tracking information for your order. Claims submitted after this period will not be eligible for a free replacement or warranty refund, though you may still be eligible under our standard Refund & Return Policy if within the applicable window.

How to Make a Warranty Claim

To submit a warranty claim, please follow these steps:

• Email us at Support@ovreal.shop with the subject line “Warranty Claim – [Your Order Number]”
• Include your order number, a description of the issue, and clear photos or a short video showing the defect or damage
• Our support team will review your claim within 1–3 business days and respond with next steps
• If your claim is approved, we will arrange a free replacement or, where a replacement is not available, a full refund to your original payment method

Please do not discard the item or packaging until your claim has been resolved, as we may request it be returned.

Replacements

Where a valid warranty claim is approved and the item is in stock, we will ship a free replacement to your original delivery address at no additional cost. Replacement orders are typically processed within 1–3 business days of claim approval and are shipped under the same delivery timeframe as standard orders.

If the item is no longer available, we will issue a full refund to your original payment method instead.

Refunds Under Warranty

If a replacement is not available or you prefer a refund, approved warranty refunds are processed to your original payment method within 5–7 business days. Please allow additional time for your bank or card issuer to post the credit to your account.

Return Shipping for Warranty Claims

If we require the defective item to be returned before processing your claim, we will provide a prepaid return shipping label at no cost to you. Please use the label and instructions provided by our support team — items sent back without prior authorization may not be processed.

Limitation of Liability

Our warranty and replacement obligations are limited to the remedies described in this policy — free replacement or refund of the purchase price. Ovreal LLC is not liable for any indirect, incidental, or consequential damages arising from a defective product beyond the remedies stated herein. This warranty gives you specific legal rights, and you may also have other rights that vary by state.

Questions & Contact Information