Shipping Policy

Order Processing

Orders are processed within 1–3 business days after payment is confirmed (Monday through Friday, excluding public holidays). You will receive a confirmation email with your order details immediately after purchase, and a second email with your tracking number once your order has been dispatched.

Orders placed on weekends or holidays begin processing on the next business day.

Shipping Timeframes

Delivery estimates begin from the date your order is dispatched, not the date of purchase. Timeframes are estimates and are not guaranteed:

• United States: 2–7 business days after dispatch

Delivery times may be longer during peak periods (holidays, sales events) or due to carrier delays outside our control.

Shipping Carriers

We work with reliable carriers including USPS, FedEx, UPS, and international postal services. The carrier assigned to your order depends on your delivery address and the shipping method selected at checkout. We reserve the right to use any equivalent carrier to fulfill your order.

Tracking Your Order

Once your order ships, you will receive an email containing your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to become active after you receive the shipping confirmation.

If you have not received a tracking email within 5 business days of placing your order, please contact us at Support@ovreal.shop.

Shipping Costs

We offer free shipping on all orders shipped within the United States. No minimum order value is required — the free shipping rate is applied automatically at checkout.

Shipping Destination

We currently ship to addresses within the United States only, including all 50 states. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided at checkout. If you notice an error immediately after placing your order, contact us as soon as possible at Support@ovreal.shop — we will do our best to correct it before dispatch, but cannot guarantee changes once an order has been processed.

Lost, Stolen, or Damaged Shipments

If your order is lost in transit, arrives damaged, or is marked as delivered but cannot be located, please contact us within 14 days of the expected delivery date. We will work with the carrier to investigate and, where appropriate, arrange a replacement or refund in accordance with our Refund & Return Policy.

We are not responsible for packages reported as delivered to the address provided. If you believe your package was stolen after delivery, we recommend filing a report with your local postal carrier or law enforcement.

Questions & Contact Information