Freight Shipping Policy
Last updated: July 27, 2026
What Is Freight Shipping?
Freight shipping — also known as LTL (Less Than Truckload) shipping — is used for large, heavy, or oversized items that cannot be handled by standard parcel carriers like UPS, FedEx, or USPS. These shipments travel on pallets and are delivered by a freight carrier truck to your curbside or driveway.
Products on our site that typically ship via freight include:
- Pergolas and gazebos
- Outdoor storage boxes and deck boxes
- Large lawn mowers and ride-on mowers
- Swing sets and play structures
- Any item marked as “Freight Shipping” on the product page
Freight Delivery Process
Freight delivery works differently from standard parcel shipping. Here is what to expect step by step:
Order Processed & Dispatched
Your order is processed within 1–3 business days. Once dispatched, you will receive a shipping confirmation email with your freight tracking number.
Carrier Contact & Appointment
The freight carrier will contact you by phone to schedule a delivery appointment. Please ensure your phone number is correct at checkout. You must be available to receive the delivery at the agreed time.
Curbside Delivery
The freight carrier will deliver your shipment to the curb or end of your driveway. Freight delivery does not include moving items inside your home, up stairs, or to a specific room. Please arrange additional help if needed.
Inspect Before Signing
Before signing the delivery receipt, carefully inspect all boxes and packaging for visible damage. Note any damage on the delivery receipt before the driver leaves. This step is critical for filing any damage claims.
Report Any Issues
If damage is found, take photos immediately and contact us at Support@ovreal.shop within 48 hours of delivery. We will work with you and the carrier to resolve the issue promptly.
Freight Delivery Timeframe
Freight shipments typically take 7–14 business days from the date of dispatch to arrive, depending on your location and the carrier’s schedule. Delivery times are estimates and may be affected by:
- Distance from our warehouse in Pocatello, Idaho
- Carrier availability and scheduling in your area
- Peak seasons, holidays, or weather-related delays
- Your availability to schedule and receive the delivery appointment
We ship to addresses within the United States only. Freight shipping is available for residential and commercial addresses.
Freight Shipping Cost
We offer free freight shipping on all qualifying oversized orders shipped within the United States. No minimum order value is required. The free freight shipping rate is applied automatically at checkout for eligible items.
Delivery Requirements
To ensure a smooth freight delivery, please note the following requirements:
- Someone must be present at the delivery address to receive and sign for the shipment. Freight carriers cannot leave items unattended.
- Accessible address required — the delivery location must be accessible to a large freight truck. If your address has narrow roads, low clearance, or other access restrictions, please contact us before ordering.
- Correct phone number — the carrier will call the phone number provided at checkout to schedule your delivery appointment. An unreachable number may cause delays.
- Curbside only — standard freight delivery is curbside. The driver is not required to move items beyond the curb or tailgate of the truck.
Inspecting Your Freight Delivery
⚠️ Important — Inspect Before You Sign
Signing the delivery receipt without noting damage means you are accepting the shipment in good condition. Once signed without notation, it becomes very difficult to file a damage claim with the carrier. Always inspect packaging carefully before signing.
When your freight shipment arrives, please follow these steps:
- Count all boxes or pieces and confirm the quantity matches your order
- Inspect all packaging for visible dents, tears, punctures, or crushing
- If damage is visible, note it clearly on the delivery receipt before signing — write “damaged” or describe the damage
- Take photos of all packaging and damage before the driver leaves
- If damage is severe, you have the right to refuse the delivery — contact us immediately if you do
- Contact us within 48 hours of delivery for any damage or shortage claims
Damaged or Missing Items
If your freight shipment arrives damaged or with missing items, please contact us within 48 hours of delivery at Support@ovreal.shop with the following:
- Your order number
- Photos of the damaged packaging and affected items
- A copy or photo of the signed delivery receipt showing your damage notation
- A description of the damage or missing items
We will work with the freight carrier to investigate and, where appropriate, arrange a replacement or refund. Claims submitted without damage noted on the delivery receipt or after 48 hours may be more difficult to process — timely reporting is essential.
Failed or Missed Delivery Appointments
If you miss a scheduled delivery appointment or are unavailable to receive your shipment, the carrier may attempt redelivery or hold the item at their facility. Additional redelivery fees charged by the carrier due to a missed appointment may be passed on to the customer. Please contact us as soon as possible at Support@ovreal.shop if you need to reschedule.
Questions & Contact Information
If you have questions about a freight shipment or need assistance, please contact us:
Get in Touch
Pocatello, ID 83202, USA
Sunday: Closed